In The Loop

 

PRESS RELEASE: Audit-Tel / InVerse Technology Solutions and PalatiumCare announce a strategic alliance to deliver optimized customer service and support in the senior living market.

Cincinnati, OH and Sheboygan, WI (January 16, 2015)-- In a move to improve service and support for life safety systems while driving down cost, Audit-Tel / InVerse Technology Solutions and PalatiumCare have announced a strategic alliance to deliver a streamlined purchasing and support system for the staff of senior living communities in the U.S. and Canada. The collaboration will focus on serving the senior living market, which includes independent living, assisted living, and skilled care communities.

See Full Release Here

AT&T Blames Computer Upgrade for Big Billing Snafu...

We’ve all heard the horror stories, you open your phone bill and discover hundreds of dollars in long-distance charges for calls you never made. After checking to determine who's fingers were do the walking, you realize it’s the phone company’s mistake. That’s exactly what happened to 15,000 of AT&T’s long-distance customers in Tennessee.The problem began last fall for both new customers and existing customers who had AT&T for L.D.

Verizon Nudging Users to Self-Service

Just about anything a Verizon customer service rep can do, a Verizon customer can do, so why not eliminate the middleman? Verizon is pushing its self-service capabilities and that’s just what the carrier hopes its customers do.

Survey: AT&T Worst in Customer Service

Consumer Reports this week released new poll results that contains feedback from more than 50,000 readers in 26 U.S. cities about the top four wireless service providers. AT&T Inc. (T) received the lowest rankings in 19 of those cities. Verizon came in at the top.AT&T got poor marks for voice service,came in average for messaging, Web browsing and e-mail. The carrier’s customer service over the phone and over the Web came in at the bottom, too, along with staff knowledge and subscriber issue resolution.

AT&T Sued for ‘Hidden Charges’

A Chicago man wants to be reimbursed of more than a year’s worth of “hidden charges”. He filed a class-action lawsuit to get his money back and more. A Chicago-area accountant, says he didn’t notice the extra charge for a 411-type service until he’d been with AT&T for more than a year. The suit is being filed as a violation of the Truth-in-Billing Act and the Illinois Public Utilities Act, in addition to breach of contract and a handful of other claims.

Telecom CTO's: Too Many Standards Groups

Telecom management & CTO's called on the International Telecommunications Forum to streamline the number of TEM standards groups, saying that so many industry source groups and their source information had become a drain on time and resources, according to an Internet report.

Wasted Money on International Wireless

There's no high tech magic: audit, educate, and negotiate. A lot of companies, just a few users working and traveling overseas can rack up the bulk of cellular spending, for both voice and increasingly, data. Per minute costs for voice in the United States average about 9 cents per minute.Outside the U.S., it jumps by at least a factor of 10, to $1 to $5 per minute. "Many users don't know this," he says. That's because their bills go straight to corporate accounting.

80% of Enterprises Will Overspend on Their Wireless Service Costs Gartner Says

┬şEighty percent of enterprises will overspend on their wireless service costs by an average of 15 percent through 2014. Gartner analysts said that as mobility and costs have grown among enterprises that companies need to better manage their mobile voice and data costs by promoting a set of desirable practices and compliance across the organization...and by the use of outsourced services, called telecom expense management (TEM), which provides extensive mobility management services to enterprises. 7

VoIP Fraud Takes Its ‘Toll’

VoIP toll fraud remains among the fastest-growing problems facing carriers and their customers. Toll fraud happens when attackers infiltrate networks and call control systems, then hijack them to make long-distance, international phone calls and they redirect inbound calls to a media gateway to gain unauthorized use of a VoIP network. The dangers rise with the economy and companies' paring back security IT spending.

Fairpoint Says Getting Service Back On Track

After struggling for months to transfer data from Verizon's network, FairPoint is making steady progress toward returning to normal operation, said Beth Fastiggi, spokeswoman for FairPoint Communications. Bills are being processed and sent to customers on schedule and with significantly fewer errors. Brattleboro Informer

Financial Telemanagement

Telecom

Telecommunication Management

Telecommunication Solutions

Telemanagement

Financial Telemanagement

Telecom

Telecommunication Management

Telecommunication Solutions

Telemanagement